TSE-Assistant
Contact
Questions about the product, your subscription, or a technical issue — one address reaches a human who works on the code.
Support
Installation, licensing, tool behavior, billing. Include your seat email and, for technical
issues, the setup log tail (~/.tse-assistant/setup-log*.txt) — it never contains
your code or credentials.
We aim to respond within one business day (UK time).
Security
Responsible disclosure of vulnerabilities in the agent, the web service, or the installer. We acknowledge within 48 hours and won't take action against good-faith research.
Innovations
Got an idea that would make TSE-Assistant better? We'd love to hear it — we read every suggestion and enjoy turning good ideas from the people who use the tool into real features.
Data protection: requests and complaints
Ask for a copy of your personal data, have it corrected or deleted, restrict or object to its use, take it with you, withdraw consent, or complain about how it is handled — by e-mail, by post to the registered office below, or with this form. We answer a data request within one month, and acknowledge a complaint within 30 days and tell you the outcome. You can also complain to the UK regulator, the Information Commission (the Information Commissioner's Office until 30 September 2026), at ico.org.uk.
We may ask you to confirm who you are before we release personal data. We keep a record of each request (the reference, when it arrived and how it was answered), as the law asks.
Company details
TSE-Assistant is operated by TSE IT SOLUTIONS LIMITED, a company registered in England and Wales, company number 15419504.
Registered office: 25 Waterfield Way, Clipstone Village, Mansfield, NG21 9FD, United Kingdom.
VAT registration number: GB476282561.
E-mail: support@tse-assistant.com.