TSE-Assistant

Refund Policy

Last updated: 21 September 2026

1. New subscriptions — 14-day refund

Not the right fit? Write to support@tse-assistant.com within 14 days of the first payment of a new subscription and we will refund it in full. Tell us the e-mail address the subscription was bought with; no reason is required.

2. Renewals, seat changes and storage packs

Renewal payments are not refundable except where the law requires it. Adding or removing seats or storage packs mid-period is prorated automatically by our payment provider, so there is nothing to refund when a seat or a pack is removed: the credit is applied to the next invoice.

3. Cancelling

Cancel from the dashboard's Billing tab, or through the link on any invoice, at any time. Cancelling stops future renewals; paid features stay active until the end of the period already paid for. After that, an individual plan drops to the free capped tier; a company plan's seats run with no tools and Sofia closed until a new subscription starts.

4. Sofia credit top-ups

A one-off Sofia credit top-up is a prepaid usage allowance. Unused credit is refundable on request within 14 days of purchase; credit that has been used is not. Credit does not expire while the subscription is active.

5. Who processes the refund

Payments are processed by Paddle.com Market Ltd, the merchant of record for all orders — Paddle issues the invoice, handles VAT/sales tax, and processes refunds and chargebacks on our behalf. Refunds go back to the original payment method, normally within 5–10 business days. Paddle's own buyer terms apply to every purchase in addition to our Terms. Buyers can also manage a purchase directly at paddle.net.

6. Contact

TSE IT Solutions Limited (Companies House 15419504), 25 Waterfield Way, Clipstone Village, Mansfield NG21 9FD, United Kingdom — support@tse-assistant.com.